Returns, Refunds & Cancellation Policy

AAKARO is committed to supplying products in accordance with the customer's confirmed order.

Eligible Claims

Customers may request assistance for products damaged during delivery, manufacturing defects, incorrect products or specifications, and installation defects attributable to AAKARO.

Please report issues promptly, preferably within 48 hours of delivery, with your order number and supporting photographs or videos where available. This reporting preference does not restrict statutory consumer rights.

Change-of-Mind Returns

Change-of-mind returns are generally not accepted for standard mirrors, customized mirrors or shower partitions unless expressly agreed. This does not affect rights relating to defective, damaged or incorrectly supplied goods.

Custom Products

Custom-made products are generally not eligible for change-of-mind cancellation or returns once production begins. AAKARO remains responsible for defects or discrepancies attributable to its manufacturing, measurement or installation services.

Cancellation

Cancellation requests should be submitted before production or processing begins. Where work has already commenced, reasonable, disclosed and legally permissible non-recoverable costs may be deducted from an approved cancellation refund.

Resolution

Eligible complaints will be assessed for repair, replacement or refund as appropriate. Approved refunds are targeted to be initiated within seven business days of approval, subject to applicable law. Bank and payment-provider processing times may vary.

Nothing in this policy limits statutory consumer rights or remedies.

Contact

Email aakaro.com@gmail.com with your order number and concern.